FAQS

• What forms of payment do you accept?

Currently we accept Visa, MasterCard, American Express, Cash or Check. Anytime you pay at the time of service, the driver will give you a written receipt for your records.

• How will I be billed for the transportation services?

If you are private pay and have an open account, or reside in a skilled nursing facility, board and care or assisted living residence, we will be happy to invoice you later for services rendered. Otherwise, payment is expected at the time of service unless prior arrangements are made through our office.

• How much advance time do I need to provide before booking a transport?

We can usually accommodate a transport request within 2 hours of your phone call.

• Will the driver stay with me during my appointment?

In most cases the driver will transport you to your appointment and then return when you are finished.

• Can a family member or attendant go along to my appointment?

Yes, we welcome family members or attendants to ride along provided our office is notified in advance of the pick-up time.

• Can I travel in my own wheelchair?

Yes. However, if you need a wheelchair we can provide one at no extra cost.

• What should I do if I am unhappy with the service?

Please contact our office immediately at (408)-849-0161.

• Should I call for a return before my appointment is finished?

No, if our schedule is tight and the driver shows up before you are actually ready, he/she may not be able to wait for you.

• Will the driver take me inside?

Yes, our service is through the door. That means we will pick you up from inside of your residence and drop you off inside the medical appointment office.

Posted in: FAQS